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Welcome to Broadcast Pix Technical Support
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Broadcast Pix provides knowledgeable, helpful technical Support for our entire line of Integrated Production Systems. Our technical support experts can log into your system remotely to diagnose any issue and keep your productions running smoothly. While others are known for selling you a switcher and abandoning you, Broadcast Pix is the opposite - we help you get the most out of your live production purchase. Click here for information on our warranty and support packages.
Although Support does not provide training, training is available for customers - including onsite or remote web training options. Click here for more details on training.
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How Can We Help?
- To access our secure support site, log-in or register.
- Contact a Broadcast Pix support specialist by email here.
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Software and Driver Downloads
To download software for your system, you must first log in to your account by clicking on Login in the upper right. If you have not yet set up an account, click here to register for immediate access. You will need the serial number of your system. Once you are logged in, the Software and Driver downloads will be available in the tabs above.
The most current software release is available for Broadcast Pix systems under warranty or with a support contract. If your system is not under warranty, you can purchase the most current release or go to the Out of Warranty Release section for your type of system.
- Please note: Broadcast Pix uses a Long Term Service Branch of Windows 10. Unlike Home and Professional versions of Windows 10, which have expired, your Broadcast Pix system will remain supported as long as your warranty is up to date. The Long Term Service Branch of Windows 10 expires in 2032, and Broadcast Pix will continue to provide support through that time.
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Extend Your Warranty
The latest software is available for systems under warranty with a current support contract. This warranty can also protect you from service costs (hardware service and parts) and provides free phone support. Not having your system under warranty could cost $1500 for a switcher or server frame and $1000 for a panel per factory service incident- including diagnosis and repair, excluding parts. Phone support also costs $250 an hour (1-hour minimum).
Extend or renew your comprehensive 12-month warranty with the purchase of our Warranty Renewal option. For more information, contact us here.
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Version 10.3 Now Available
The latest Broadcast Pix software update delivers workflow enhancements for all systems, plus new 4-channel ISO recording for Hybrid and Roadie models. It is available to all Broadcast Pix system users with an active support contract. To learn more, click here here.
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Join Our Community Forum
Join our User Forum today and combined with your BPNet account, enjoy collaboration with other Users world-wide. Share ideas, projects, graphic and clip files with other users 24 hours a day. Post "how to" or technical questions. Register here to get started.
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- Our experience with Broadcast Pix has been stellar from start to finish. Technical support is immensely important for people in my position where budgets do not allow for additional staff to address technical issues. Broadcast Pix is there to take care of the technical stuff – we can draw on their knowledge base as if they were a member of our staff.”
- T.J. Jaglinski
Technical Director
Douglas County Television, DCTV23 in Georgia
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